Meet Our Staff

The professional staff of Personalized Tours, Inc. strives to live up to its name, "Personalized."  With over 100 years combined experience, our tour planners put together itineraries that will allow you to see as much as possible. You will not return feeling that you have missed anything....and yet you will travel at a relaxed pace.  The friendly reception personnel will provide information, answer any questions you may have, and assist you with the reservation process.  Once on board, the tour directors will see to it that the tour runs smoothly, and will surely deliver the FUN.  Last, but certainly not least, our safe, experienced drivers will be sure the coach is spotless and comfortable.

Tracy Schueller- President/CEO

Tracy joined Personalized Tours in 1988 as a temporary stop after college. After escorting a few tours, Tracy soon fell in love with the travel industry and has had her suitcase packed ever since! Tracy leads 80 percent of the tours (being a Leo, she has to be in charge) and enjoys knowing her passengers on a first name basis. When not rolling down the highway on a motorcoach, you can find Tracy doing everything there is to run your own company, including answering phones, setting up tours, and taking care of group travel. Tracy's main goal is to ensure that our tours are "Planned With You in Mind".

 Emma Sanderson - Office Supervisor

Emma joined Personalized Tours in November of 2017 as our Office Assistant and has since grown into the role of our Office Supervisor. She graduated from UW-Madison's Farm and Industry Short Course with the goal of owning her own farm in the future. In the evenings and weekends she can be found at horse shows and caring for her many animals and gardens. Among other things, she helps Tracy with tour documents, and other daily office tasks like answering the phone, updating the website and making reservations along with filling in as a tour director when needed.

John Jeske- Owner/Driver

John has been behind the wheel of a motorcoach for over 30 years. He has driven well over one million miles, providing passengers with the ultimate travel experience. His professionalism and knowledge make him a great asset for Personalized Coaches, Inc. John's safety record and meticulous cleaning of his coach is always noticed by our travelers.

Michele Last- Charter Director/Dispatch

Michele joined Personlized Tours in early 2021 after working for Nationwide Travelers for 14 years. After Nationwide closed their doors in 2020, we were lucky to bring on Michele along with a few drivers. She has been a staple in our office ever since. Despite living in Appleton, Michele works remotely during most of the week and drives into the office on Wednesdays. Her expertise and fantastic customer service has made great improvements to our charter department. When not working (which isn't often), she enjoys spending time with her dog, Lacy or her wife, Jodi.


Laney Bares - Office Assistant

Laney joined our team on a part-time basis after school and during the summer. She had been such a help in our office getting tour documents ready, prepping name tags, sending out paperwork, and helping with all things extended tour prep! She's not one you may see around often, as she usually works after hours, but our office wouldn't run the same without her.


Lynn Neumann - Tour Director

Lynn joined us here at Personalized Tours as a tour director in 2021. In the past year, she has become a pro tour director and beloved by our travelers. Her great sense of humor and personability makes her a great fit in our office and on the road. When not on the road, she can be found up north, relaxing with her dogs, and spending time with her family.

John Mayer- Driver 

John joined Personalized Coaches in 2013, but has been driving motorcoaches for 30 plus years. He thoroughly enjoys meeting our travelers and making sure their motorcoach experience is top notch. When John is not on the road, he is busy taking care of his home in Suburban Milwaukee. In his spare time (what spare time?), he enjoys reading and art.

AusTYn and Archie- Watch Dogs

Our goldens are a staple in the office. They spend more hours here than many of us and keep us company during the day. The dogs are very fortunate that everyone in the office loves them.

Jerry Schueller 

Though Jerry has another full-time job, he often ends up at our office at the end of the day and on weekends helping with whatever needs to get done, from paying bills to being our in-house IT guy to mowing the grass and shoveling snow. He even occassionally helps his wife Tracy escort a tour now and then.