Meet Our Staff

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The professional staff of Personalized Tours, Inc. strives to live up to its name, "Personalized."  With over 100 years combined experience, our tour planners put together itineraries that will allow you to see as much as possible. You will not return feeling that you have missed anything....and yet you will travel at a relaxed pace.  The friendly reception personnel will provide information, answer any questions you may have, and assist you with the reservation process.  Once on board, the tour directors will see to it that the tour runs smoothly, and will surely deliver the FUN.  Last, but certainly not least, our safe, experienced drivers will be sure the coach is spotless and comfortable.


Tracy Schueller- President/CEO

Tracy joined Personalized Tours in 1988 as a temporary stop after college. After escorting a few tours, Tracy soon fell in love with the travel industry and has had her suitcase packed ever since! Tracy leads 80 percent of the tours (being a Leo, she has to be in charge) and enjoys knowing her passengers on a first name basis. When not rolling down the highway on a motorcoach, you can find Tracy doing everything there is to run your own company, including answering phones, setting up tours, and taking care of group travel. Tracy's main goal is to ensure that our tours are "Planned With You in Mind".

Joy Huenink- Tour Planner

Joy started her career in the travel industry over 30 years ago. After gaining knowledge and expertise in the world of air and cruise tours, she entered motorcoach travel in 1982. In her home town of Cedar Grove, Joy went to work for a local tour company and was responsible for the planning and execution of group travel. In 2002, Personalized Tours was fortunate enough to find Joy looking for a change and welcomed her to our staff. Joy's pleasant and friendly manner makes her a standout in customer service and a huge asset in our office on Tuesdays and Thursdays! The rest of the week Joy keeps busy gardening, knitting and spending time with her grandkids!

 Emma Sanderson - Front Desk Receptionist/Office Coordinator

Emma joined Personalized Tours in November of 2017 as our Office Assistant. She enjoys riding horses, raising chickens, and drawing and painting. She is an active member of the Scott Pioneers 4H an alumni of the Random Lake FFA. She graduated from Random Lake High School in Spring of 2018. Among other things, she helps Tracy with tour documents, and other daily office tasks like answering the phone, updating the website and making reservations. 

 Abby Scott - Office Assistant

Abby is the newest edition to the Personalized Staff. She joined us in fall of 2018 and helps us every Tuesday and Thursday. Abby is currently a sophomore at Oostburg High School. She helps us put together all our trips by making nametags, confirmation calls, and other tasks that help our tours run smoothly. When she calls to confirm your trip, say hello and welcome her to the family!

John Jeske- Owner/Driver

John has been behind the wheel of a motorcoach for over 30 years. He has driven well over one million miles, providing passengers with the ultimate travel experience. His professionalism and knowledge make him a great asset for Personalized Coaches, Inc. John's safety record and meticulous cleaning of his coach is always noticed by our travelers.

Jim Weber- Charter Department/Driver

Jim entered the motorcoach industry in 1984 just out of high school. Driving full time and keeping busy dispatching drivers, Jim’s first love has always been buses. In 2000, just one year after Personalized Coaches was founded, Jim came to work for the family business. When not behind the wheel of his coach, Jim is in the office keeping up with the paperwork and running the charter department. Sharing the safety award with John since 2000, both he & John work hard at providing the safest, most reliable transportation in the industry to their customers. Jim’s keen sense of humor and knack for remembering names and faces, make our travelers always feel they are part of the family.

John Mayer- Driver 

John joined Personalized Coaches in 2013, but has been driving motorcoaches for 30 plus years. He thoroughly enjoys meeting our travelers and making sure their motorcoach experience is top notch. When John is not on the road, he is busy taking care of his home in Suburban Milwaukee. In his spare time (what spare time?), he enjoys reading and art.

AusTYn and Lambeau- Watch Dogs

Our goldens are a staple in the office. They spend more hours here than many of us and keep us company during the day. The dogs are very fortunate that everyone in the office loves them.

Jerry Schueller 

Though Jerry has another full-time job, he often ends up at our office at the end of the day and on weekends helping with whatever needs to get done, from paying bills to being our in-house IT guy to mowing the grass and shoveling snow. He even occassionally helps his wife Tracy escort a tour now and then.